Loved by Many

Trusted by Even More

See What Our Clients Say

Here you'll find the most authentic laser engraver reviews, along with feedback on all our laser machines, showcasing customers' real experiences.

8 Videos

Customer Impressions

Our customers are raving about both our high laser machine quality and exceptional service. Check out what they’re saying!

Paul Spicer

I rarely leave reviews but I have to say the Thunder experience has been nothing short of amazing.Their team have went out of their way to show my wife and I the best customer service experience we have ever had. I know it might sound like I’m blowing smoke but trust they are the real deal. For a novice in the laser cutting business these guys make you feel like you can make anything. Throughout my research of lasers Thunder kept raising back to the top and now I see why. If I could give them the stars for a review it would be 10 stars because they blow the competition out the water.

Lisa Turnbull

Nothing short of amazing! After purchasing a “hobby” laser elsewhere 12months ago and never successfully being able to make anything, to tonight, first time to turn the thunder laser on and I’ve cut a cake topper and names already! Can’t thank you both enough for answering the countless questions and making the entire transaction seamless!

A Taylor

We just got our Thunder Bolt, and it’s a wonderful quality laser, that should last for many years. It’s built so well! The engrave/scoring speed is so much faster than the laser that it is replacing, and this laser doesn’t require the cloud nor has to use their exclusive software. We use Lightburn with the Bolt, and they make a perfect combination.

Belinda Fancett

Everything about the company so far has been positive. I ordered my Thunderlaser a few months ago and it is remarkable. I’ve owned a couple different laser models in the past “both were the cheap China models”and my new Thunderlaser surpasses them 10 fold. From the beginning of my experience Thunderlaser has been with me every step of the way. From when I received the massive crate with all the great, well packed goodies to today. They ask me how things are going, if I need any help, how the laser is doing…. they make me feel like I am a valued customer and not just another purchase. Regarding the laser itself, I purchased the Nova35 with the 100Watt laser tube. First off the laser is beautiful! It was clean, made of high quality material and very high tech. It is very accurate and the 100W laser lets me do all the things I need to do without worrying about lack of power. The accessories were the perfect fit since they gave the right recommendations for the best chiller and air system. They all work great. I really like the incorporated safety features that Thunderlaser put into their laser. I don’t worry about getting into trouble since the machine won’t let me. The cuts are accurate and the engraving is spot on. Overall the laser is remarkable with it’s power and quality. The Company is attentive and on the cutting edge of technology. Plus the price was perfect for me and not the crazy prices you see with American lasers. Very happy overall. Thanks Thunderlaser for a great laser machine. 😁

Jackie

l’m so grateful for Eric as he listened to me rant about my current laser manufacturer and all the issues l have have with their machine. He offered me two solutions and took the time to explain how Thunder’s lasers and technical support would be a vastly different experience for me. l’m lookingforward to having more peace of mind with Thunder’s products! Thank you Eric!

Mauri

We recently purchased a Mini-60 from Thunderlaser, we wanted a well-built machine that was cost affect for our needs. We are novices with Laser and Engraving equipment, but are quickly learning. We have had great help from Amy in Sales, she has gone out of her way to get all the information and help that we needed. The Ordering process was quite straight forward and the delivery to our door was painless. All the paperwork for Customs was prepared by Amy and DHL transport made the rest easy. Ken the Sales Manager is well versed with the equipment and can also assist in sorting out laser settings. Tom has been great help on technical issues, so support even though overseas is not a problem. We would like to recommend the Thunderlaser to anyone wanting to do Laser Engraving or Cutting.

George Sokorai

Exceptional service is nearly non-existent today. However, Thunder Laser is by far the best company I’ve worked with to date for customer service. Fast expert consultation is merely an email way. They typically respond in a few hours, not days. They keep things simple and easy to understand thought the material is technical. They should write a book on how to provide customer service.

Len Laviolette

It is unfortunate that the machine I need is not a type that you manufacture. I have enjoyed the experience of working with you. It has been many hours that you invested in communications with me and I must admit that I am disappointed that I cannot buy from you. Your efforts in making sure that I really get exactly what I need were so important to me throughout the process. It seems you were more interested in making sure that I was secure in my decision than trying to sell me a machine. My lack of knowledge on lasers would have left me very vulnerable to a mistake. You built up a trust with me that I value greatly when doing business. You have a fine company and it is certain that you will stand behind your products and service with the same diligence you showed during our lengthy process of communications.

Patrick McKay

l purchased my Nova 35-100W a year ago and absolutely love it. The things you can make and do with this laser is almost limitless. The best part of working with Thunder Laser is the customer service.The longest l have waited for a response has been about five minutes. Everyone l have worked with is always willing to help. IMO, they have set the standard in customer service.

Reach out to our experts!

Do you have questions or comments? Are you interested in our laser system technology? Through continuous practice and research, we have developed a deep understanding of our products and our customers’ specific needs. Whether you are a first-time buyer with many questions about lasers or an experienced user facing more complex issues during operation, our Thunder Laser New Zealand team is here to help.

Loved by Many

Trusted by Even More

See What Our Clients Say

Customer Impressions

Reach out to our experts!

Contact