Got Questions?

We take care of the entire installation process for your laser machine, so you don’t have to worry about a thing. Our team follows an extensive checklist to ensure everything is set up perfectly, and we’ll even run a job typical of what you’d like to do, so you can see your machine in action right away.

Different machines have different space requirements. Check the specifications of each machine. 

Yes! A laser is like any other tool — the better you maintain it, the longer it will last. Ideally, keep the laser in a low-humidity environment. A garage is suitable, provided you protect the machine from excessive dust, especially in workshop settings.

No, our Nova and Bolt range are able to cut and engrave a variety of materials.  Talk to us about your specific needs and we can recommend the machine that is perfect for the job.

Windows 7 or later, MacOS 10.11 or later and certain 64 bit Linux.

Our machines operate with LightBurn software. With your machine purchase, we provide a LightBurn license that can be used on up to three computers. We also handle the installation of LightBurn as part of the machine setup.

For ongoing care and to address machine wear and tear, we offer a yearly maintenance contract. This includes preventative maintenance to identify potential issues before they become problems. We keep parts in stock here in New Zealand, however some items may need to be ordered specifically for you.

Only the Nova series is water cooled.  The Bolt and Aurora series are air cooled. The water chiller circulates distilled cold water around the laser tube so it doesn’t overheat. There are also safety measures in place to make sure the chiller is always on when the laser is running.

Glass laser tubes on our Nova machines will last between 2500 and 4000 working hours, typically 2-4 years, depending on usage.

The RF tubes will last up to 10x longer than the glass tubes, however these are more expensive to replace.

It is important you contact us if you feel your laser tube isn’t performing as you expect it to.  In many cases it’s not the laser tube that is faulty, but dirt collected on the mirrors and lenses which can greatly effect performance.